Someone with the anonymous telephone number 0000 rings on Friday offering to upgrade me from Telecom’s 027 CDMA to the new XT Mobile Network. The offer includes a Telecom branded handset – perhaps this one – I am not that sure. I’m not really in the market yet – I have to get my head around the advantages of the move (or more particularly which handset best suits) – but in the spirit of the moment I ask that details of the offer be emailed to me – a reasonable request I feel. Turns out I am being called from an outsourced call centre – emailing is not on the menu – I persist and my address is taken. Friday evening I mention this a couple of times and am told by one XT subscriber who travels the mid North Island that the network does not have the coverage of 027. Saturday morning I receive a second call – this time from ID Restricted – same patter – I repeat my request – an email will arrive in 10 minutes. I’m still waiting.
Update 10/6/2010: Same thing, same patter – same outfit – I think – I don’t mention outages, Scotsmen on fishing expeditions or my current satisfaction with the familiar (the 027 network) for my current needs – same request (I express mild interest) – same lack of follow up – so we are back to square one – did I mention that I have been a Telecom mobile customer since 1991 – roughly – close to two decades?
Michael Jeans 